Off-Premise Foodservice, Dining & Service Insights
Curbside pickup sounds simple. A customer places an order, drives to the foodservice location, parks in a pickup area, and receives the order without going inside. In practice, the location of that pickup area can make the whole process easier or more frustrating. A curbside space that looks convenient on a site plan may not ... Read More "Where Should a Curbside Pickup Area Be Placed" »
Ordering food used to be closely connected with arriving at a restaurant. A customer walked through the door, looked at the menu, placed an order, waited, and then collected the meal or sat down to eat. That process still exists, but it is no longer the only common way to order food. Today, many customers ... Read More "Why Are More Food Orders Placed Before Customers Arrive" »
A busy foodservice period can become difficult when dine in guests and off-premise customers arrive at the same time. A dining room may be filling with guests while takeaway orders are waiting to be prepared, collected, or handed to waiting customers. Delivery orders can add another layer of pressure. The challenge is not simply having ... Read More "How Can Dining and Takeaway Orders Run Smoothly Together" »
Ordering food for a company meeting sounds straightforward until the details start piling up. There may be a room full of employees, a few outside guests, a tight lunch break, different food preferences, and a delivery that needs to reach a particular floor at a particular time. The food order itself is only one part ... Read More "What Information Should Be Ready Before Ordering Meeting Meals" »
Ordering food by phone can be quick, but only when the menu gives people enough information to make a choice without unnecessary effort. A customer may be standing outside a restaurant, sitting at work, waiting at home, or deciding what to eat during a short break. In each situation, the menu needs to make the ... Read More "What Should a Mobile Food Ordering Menu Show" »
Takeaway food does not always need to be collected in the same way. Someone picking up a coffee and a ready-made sandwich has a very different reason for stopping at a food counter from someone collecting dinner for several people. Some customers order before leaving home. Others order at the counter and wait. Some simply ... Read More "Which Pickup Methods Suit Takeaway Food Service" »
